Why am I being charged sales tax?

You may have noticed that your Litmus invoice now includes a sales tax charge where appropriate. Some states require taxes to be collected on Software as a Service (SaaS) products and while previously it was up to individual customers to file sales tax on their own, we have now taken on the responsibility to collect and remit sales tax. 

Sales Tax Locations

Services sold by Litmus Software, Inc. in the following territories are currently subject to sales tax (as of July 2nd, 2019):

  • Alabama
  • Arizona
  • Connecticut
  • District of Columbia (D.C.)
  • Hawaii
  • Illinois
  • Indiana
  • Massachusetts
  • New York
  • Ohio
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Tennessee
  • Texas
  • Utah
  • Washington

Your Tax Location

To add or update the address that Litmus uses to apply sales tax to your account:

  1. Click on your name in the top right hand corner, then click on Your Account.
  2. Under Billing Information, click the Change address link.
  3. Enter your address details .
  4. Click Update Your Address.

Tax Exemption

Some non-profit, educational, and other entities may have tax-exempt status. If your organization is tax exempt, please get in touch with our team and provide a copy of your tax exemption form.

European Customers

Litmus is a US based company and therefore invoices do not include value added tax, it should be considered that reverse charge applies in the context of European VAT legislation.

Nonprofit Discounts

Litmus is happy to provide eligible nonprofit organizations with a 25% discount on Litmus Basic and Plus plans (monthly and annual subscriptions). Contact our billing team ( billing@litmus.com) for more information!

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