Changing your "default" email clients for testing

You can view and configure your default clients in your Account Settings. 

Navigating to client settings

Within Settings, select Email Clients.

Here you can select the email clients that will be run on all newly created or sent-in emails. 

settings page displaying email clients to select for a default list

Selecting email clients

The email clients selection area is split into three sections: Desktop, Mobile, and Web-based.  Click on the grey header bars to expand and collapse these sections.  

Use the "Select all" and "Clear all" links to select in bulk. 

Use the filter box to bulk-select specific clients.  Common search filters include "Outlook" or "Dark" for finding and selecting groups of email clients. 

animation of selecting email clients using the filter box

Changing your email clients in Builder and Previews and QA

When you are working on an email, when you change the email clients in either the Builder or Previews and QA tabs, your default email clients list will not be adjusted.  

In the Email Previews tab in Builder, select the "Choose clients" button on the upper left.

previews tab in builder displaying the Choose Clients button

From the Previews Section of the Previews and QA tab, select "Choose email clients" on the upper right.

previews section of Previews & QA tab showing the choose email clients button

Changing your selected clients in either tab will only change your list for that specific tab and email.

Restrictions to changing email clients

Email client defaults are saved for each user and because of that, we don't let you adjust other users' email client defaults.  When you are in the Previews and QA or Builder previews areas you are restricted from adjusting the previews for an email created by another user. 

Previews & QA tab displaying an inactive "Choose email clients" button and the message "These previews are based on the owner's email clients list. Contact the creator of this email to edit the email clients list for this Checklist.

Litmus Enterprise plans have the ability to enforce standard sets of email client availability across all users on an account. When adjusting your email client defaults you may see a list of restricted email clients: 

email client selection page displaying the a list of clients disabled by an admin

The global email clients feature can be used to restrict or mandate specific clients for users.  For more details see managing global email clients.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us