Getting help with Litmus
If you need help with your Litmus account, have any questions, or need to troubleshoot an issue in the Litmus platform, we have several ways to assist—including the Help Center where you're reading this article now!
This article provides an overview of our different support resources and ways to get in touch with our team.
Help documentation
Our library of help articles is available in our Help Center, which can be accessing in your browser as well as the support beacon embedded in your Litmus account. Select the beacon in the lower right corner of the platform to quickly search our documentation.
Contacting support
You can use the in-app Beacon to send an email or chat to our team! Open the beacon and select the Ask tab to reach the contact form. If a team member is available for live chat, this option will appear on the Ask tab as well.
You can also email us directly at hello@litmus.com.
For billing-related questions, contact our Finance Support team at billing@litmus.com.
Support hours
Our business hours for human support are 9AM – 6PM ET, Monday through Friday.
We respond to all messages within 24 business hours (excluding holidays), although typically even faster.
Other resources
In addition to our support team and help documentation, we have a number of other resources available:
- Our status page reports ongoing issues and outages.
- Getting started guides cover account basics and core features to get you started with a new account.
- Litmus Academy offers free courses to deepen your skillset in topics such as deliverability, accessibility, and using the Litmus platform.
- Our blog is filled with articles on email best practices and marketing insights from our team of email pros.
- Litmus Community is our forum for email designers and marketers to share tips and ask for advice on code and email industry questions.