Unusual behavior on your Litmus account

Your Litmus account is a hub for collaboration across the entire email creative process—and protecting that process is a top priority for you and for Litmus. Litmus carefully monitors the login actions of all of our users to detect any unauthorized access.

If our algorithms identify a user’s login behavior repeatedly differs from the normal/average Litmus user’s behavior that we record, an alert will trigger and the user will see the unusual behavior message (see screenshot above) next time they attempt to log in.

What we mean by unusual behavior

The sorts of activity that can trigger an alert of unusual behavior include:

• Repeat failed login attempts
• Changing internet service provider
• Access from a new city
• Connecting from a VPN
• Multiple successful logins within a short period
• Sequence/frequency of these events occurring

Address any alert issues

You can continue to use Litmus but will need to take action to address the security risk to your account. Completing either of the following will resolve the security alert. Ideally, each user should have their own unique login with two-step verification enabled.

There are two courses of action that a user can take to resolve the alert message:

1. Ensure you have your own unique Litmus login
2. Enable two-step verification

Ensure you have your own unique Litmus login

If there are multiple people using the same login details to access Litmus, this behavior (regular signing in from different computers, different locations, etc.) will cause the unusual behavior security alert to trigger.

To ensure that your account is protected—and that you’re getting the optimal use out of your Litmus account—each user on your account will need their own Litmus login. If you’re an Account Holder or Admin, you can add new users to your account via the link in the alert to ensure that each user has their own unique login. Full Users and Read-Only Users should reach out to their Account Holder for assistance.

If you’ve already reached your plan’s user allowance, Account Holders and Admins will be prompted to upgrade to the next plan type. Alternatively, they can remove existing users to free up seats before adding new users.

Full Users and Read-Only Users will be prompted to reach out to their Account Holder.

Enable two-step verification

Enabling two-step verification will improve the security of your account and in doing so will address the perceived security risk posed to your login details. Learn more about two-step verification.