Why aren't my email's images loading within the screenshots?

There are several reasons why the images within your email screenshot previews may not be loading.

Linking to locally hosted images

Litmus does not provide image hosting, and your images will need to be either hosted on your server or through your Email Service Provider. You may want to check your email's HTML to make sure that you are not using local image links. If your image links are pointing to locally hosted images, then you will want to update these links to your hosted image URLs and then submit a retest.

Images stored within a testing environment or behind a firewall

If your images are hosted within a testing environment or behind a firewall, you may need to add Litmus' IP addresses to your allow list. Please email us and we can provide this list to you.

Partially loaded images within your results

If you see images that have partially loaded or have an email result with one or two unloaded images, you may want to run a recapture for this result. This can be done by clicking to the result and then using the keyboard shortcut 'R' to generate a new screenshot or by using the Recapture image button (only appears in Checklist). This will usually resolve any partially loaded images within your email.

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