Litmus Email Guardian monitoring guide
Email Guardian automatically scans your selected emails every 24 hours for unexpected issues caused by email client updates and other external factors and checks for broken links that affect your content. Email Guardian notifies you of any major changes that might impact your subscribers’ experience.
NOTE: We monitor your email for changes in the Chrome webmail clients for Gmail, Yahoo!, Outlook, and Outlook 365 Desktop. Monitor as many emails as you would like!
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Start monitoring an email
You can start monitoring your emails in several ways. You can start from the Monitor tab in the top navigation, or toggle monitoring on or off on your Emails page, or start from the Monitor tab in your project.
From the Email Guardian dashboard, select any email to begin monitoring. If you already have emails being monitored, they will be listed on your dashboard in under Monitored Emails in the most recent order. Select the Monitor another email button in the right pane that launches a search box to find other emails to monitor.
Select an end date or stop monitoring
Emails are monitored for a maximum of 2 years by default but you can customize the end date for every email you monitor. You can stop monitoring an email manually at any time. Make these changes from the Email Guardian dashboard or from the Monitor tab of your project.
The Email Guardian dashboard shows all of your monitored emails. You can select the three-dot menu at the right of any email listed to Stop monitoring or Manage end date.
When you select Manage end date, a calendar modal will appear for you to select a specific date or use one of the quick options on the left from 30 days to 2 years. You'll see the monitoring start date, end date, and total days of monitoring.
Manage email notifications
Once you have selected emails to monitor, you need to turn on notifications. If you only want to manage notifications for specific emails, you can do so by selecting Manage followed emails which will take you to notifications for individual emails.
NOTE: Email monitoring notification permissions need to be turned on in each account or subaccount you wish to receive notifications from.
Manage notifications in the Notifications tab on the Settings page. If someone invited you to email notifications, you can opt out of notifications on your account Settings page. Select Notifications in the left menu and uncheck the box for Email Guardian notifications.
Notifications for individual emails
You can turn on notifications for individual emails for yourself or others by using the bell icon on the Email Guardian dashboard. To do so, simply click the bell icon to the right and select the option you would like!
NOTE: Account Holders and Admin roles can add more users to notifications. Full users and other roles can turn notifications on and off for their own account or individual emails.
Email Guardian alerts
NOTE: You may receive alerts for momentary issues caused by a provider's update that they reverted within the 24 hour Guardian cycle. In that case, you won't find any changes in your email even though you received an alert.
Impact found
When an impact is detected you will be alerted by email once the change is detected. We will alert you of each individual impact detected across your monitored emails.
Monthly Summary
The monthly summary will be sent each month of any changes found. This report is sent monthly, even if changes were not detected.
Learn more about the difference between minor and major impacts and how to investigate changes.