Email Analytics Access Settings for Litmus Enterprise

Available exclusively on Litmus Enterprise, Account Holders and Admins have the ability to restrict Email Analytics access for users within your account at https://litmus.com/team

There are three levels of access: 1) Full Analytics Access, 2) Partial (No PII) Analytics Access, and 3) No Analytics Access.

Account Holder, Admin, Full User, or Read-Only* user is added, they are granted Full Analytics Access. Their access level can be edited to Partial (No PII) Analytics Access or No Analytics Access. However, the Account Holder’s Email Analytics’ access cannot be altered—they automatically have full access to Email Analytics across the parent account and all subaccounts. *Read-Only “Full Analytics Access” is different than full access for Account Holders, Admins, and Full Users. See below.

Is access granted on the entire account level or subaccount level?

With the exception of Account Holders (which have full Email Analytics access across all subaccounts), Email Analytics access is granted at the subaccount level. For example, if John Smith has access to Subaccount A, Subaccount B, Subaccount C, and Subaccount D, he can have various user settings and Email Analytics access depending on the subaccount. Example:

  • John Smith is Read-Only user on Subaccount A and has “No Analytics Access.”
  • John Smith is an Full User on Subaccount B and has “No analytics Access.”
  • John Smith is an Full User on Subaccount C and has “Partial (Ao PII) Analytics Access.”
  • John Smith is an Admin on Subaccount D and has “Full Analytics Access.”

Access levels

Full Analytics Access

Account Holders, Admins + Full Users

Admins and Full Users that have full access to Email Analytics can:

  • Create and edit tracking codes
  • View all summary reports (Engagement, Email Clients, and Geolocation)
  • Export all reports (Individual-level Data, Email Client Data, Engagement Data, and Activity Data)
  • Compare campaigns
  • Share reports
Read-Only Users

Read-Only Users that have full access to Email Analytics can:

  • View all summary reports (Engagement, Email Clients, and Geolocation)

Read-Only users with full access cannot export any reports or view any PII data ( personally identifiable information), such as email address. 

Partial (no PII) Analytics Access

Admins + Full Users

Admins and Full Users that have limited access to Email Analytics can:

  • Create and edit tracking codes
  • View all summary reports (Engagement, Email Clients, and Geolocation)
  • Export select reports (Email Client Data and Engagement Data)
  • Compare campaigns
  • Share reports

What don’t they get access to? Admins and Full Users that have limited access to Email Analytics cannot export or view any PII data. Therefore, they do not have access to the Individual-Level Data report, nor the Activity Data report.

Read-Only Users

There is no difference between “Full access” and “Partial access” for Read-Only Users, as they, by default, have limited access.

  • View all summary reports (Engagement, Email Clients, and Geolocation)

Read-Only users with partial access cannot export any reports or view any PII data. No Analytics Access Admins, Full Users, and Read-Only Users that have no access to Email Analytics will not see Email Analytics in their account at all. It will be removed from their sidebar and they will not be able to view any existing reports, or create any new tracking codes.

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For more information about user access settings and subaccounts on Litmus Enterprise, visit this help article.

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